When do you ship out my order?
We usually ship out your order within 3-5 business days. This is the time it takes for the shipment to leave the warehouse. This does not include transit by the shipping carrier. Sublimated products may take 5-7 days. Larger orders and Products with customization or lettering/decoration may need additional time which will be quoted before the order is placed. Please send your inquiries via email.
Do you ship internationally?
Due to taxes, duties, and customs - we only ship within the USA.
Do you offer Team/Volume discounts?
Yes, please contact our customer service department for a quote at firstname.lastname@example.org
Do you offer customization for your products?
Yes, any inquiries for product customization, lettering, logos, and custom sublimation can be sent to email@example.com
Are all of your products Made in the USA?
Yes, all of our KickinSport brand products are manufactured in the United States. However, we also supply other brands which may be imported.
Do you sell closeout?
Yes, occasionally we do sell closeout items. Closeout items cannot be returned or exchanged.
How do I track my order?
Generally, the tracking number will be emailed to you after shipment.
What format artwork is required for logo/lettering?
We only accept high-resolution, vector format artwork which you can send via email. If the artwork requires any adjustments you will be charged a setup fee which will be quoted to you before we proceed to make the order.
What if we (customer) refuse shipment?
If you refuse shipment, 75% of the products price, plus 2-way shipping will be charged to you.
Do you offer price difference if you lowered the price?
No, if we lower the prices for the item you purchased at a higher price, we do not offer credits, refunds, or exchanges for a price difference.
What if our products are different than displayed on our website or sample?
All of our products, prices, colors, specifications, availability, styles and terms are subject to changes without any prior notice. We reserve the right to correct any error without any notice. We do not guarantee that information contained in our website is error-free or perfect. We do not guarantee to match our products, colors, styles, look & feel, specifications with any other manufacturers or even previous orders supplied by us. Kickin Sportswear warrants that the goods are as described in this contract, but no other express warranty is made in respect to the goods. If any style. model, sample, picture, colors, fabrics, trims illustration etc shown to the buyer, that style. model, sample, picture, colors, fabrics, trims illustration etc was used merely to illustrate the general type of the goods and not to represent that the goods would necessarily conform to the style. model, sample, picture, colors, fabrics, trims illustration etc.
It is our pleasure to serve everyone, however, we reserve the right to refuse service to anyone.